Is this a legit site? Has anyone ever ordered from here?
If you have not come across our store before, welcome! Please rest assured that we have been in business since 2016 and have fulfilled thousands of orders! We are located in Bellevue, WA and our address is 989 112th Ave NE #710 Bellevue WA 98004.
What is your return policy?
Most items may be returned or exchanged within 14 days of receiving your purchase. Returns are not accepted for underwear or bralette and panty sets. If we receive any returned item with signs of wear or disregard such as lint, human or animal hair, deoderant marks, perfume smell, etc., it will not be refunded. We may or may not send the item back to you.
Shipping charges to return items are at your expense.
We process returns regularly but please allow 5-7 days for your notification of such.
Please send us an email if you need to exchange or return something as we like to reference that when processing.
Our email address is firstname.lastname@example.org.
How long does shipping take?
Most of our bralettes are in-stock and will be in the mail to you within a couple of business days. There are a couple of bralettes in particular with sizes that frequently sell out so those may take a little longer. Most other items will take about two weeks to reach you after you place your order. Please allow one additional week as sometimes there are carrier delays beyond our control. If you cannot wait this long, do not place an order. If you place an order, you are acknowledging the wait time.
Where is the rest of my order?
Items frequently ship separately so you receive your items as quickly as possible. Your shipping notifications will tell you what items are in each package. Please wait the specified time before inquiring about the rest of your order.
I haven't received a shipping notification!
Your order begins processing within 24 hours after you place it. Tracking is on all merchandise and if you did not receive a tracking number, that does not mean there isn't one or that your item has not shipped. Tracking numbers are assigned right away but become available to you at different times during order processing and shipping. Again, just because you did not receive a notification does not mean your item has not shipped. Your order has probably not been updated with the number yet!
Tracking shows my item was delivered but I do not have it!
In this case, you will need to call your local post office to arrange a redelivery or pick-up. We cannot do this for you. Items will be delivered USPS or Canada Post in most cases.
If tracking shows your item was delivered to the correct address, it will not be eligible for a refund. Please take care to protect your mail, be watching for your item or have it delivered to a secure location as we will not be responsible for a stolen package once the post office declares it as delivered to the address you provided.
What is the best way to contact you?
The best way to contact us is by email at email@example.com. You can send messages over Facebook but we won't get to them as quickly as email. Our page is here: https://www.facebook.com/thebraletteco
Now that we have those things straight...
Please know that we want you to love your items, we want them delivered as soon as possible, and we don't want any hiccups along the way either - same as you! If something happens to your order, DON'T PANIC, we will get it corrected. Please be kind in your emails to our customer service reps who are handling inquiries all day long and they will be helpful and kind to you in return. Please make sure your name and/or order number is clear so we can take a look at any issue before responding to you, it will be much more efficient for everyone this way!
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