Contact/FAQ

Due To COVID-19 Safety Measures At This Time, Orders May Take Longer To Process And Shipping Times May Increase To 4-6 Business Days. We are doing our best to ship orders as soon as possible!

Currently orders are running about two weeks to deliver.

 

Is this a legit site?  Has anyone ever ordered from here?

If you have not come across our store before, Welcome! We are a women-owned business and have been online since 2016.  We have fulfilled over 60,000 orders as of 2020. We are located in Bellevue, WA.

What is your return policy?

Most items may be returned or exchanged when sent back within 14 days of receiving your purchase. Please understand that returns are not accepted for lingerie or swimwear.  If we receive any returned item with signs of wear or disregard such as lint, human or animal hair, deodorant marks, perfume smell, etc., it will not be refunded. We may or may not send the item back to you.

Please be aware returning merchandise will void discount codes. If the item is return eligible and purchased with a discount code, in some cases you may only receive store credit (the most common instance of this would be in the event you received a free item).

 

There will be a 35% restocking fee for returns of $100 or greater.

Shipping charges to return items are at your expense.  However, if the item is exchanged, we pay the shipping for your new item.  

We process returns regularly but please allow 5-7 days for your notification of such.  

Please email or include a note with your return/exchange as to how we can help you but return policies will still apply regardless of any communications prior to.

Our email address is support@thebraletteco.com.

Address for returns is:

Bralette Co - Returns

PO Box 965

Bothell WA  98041

 

Customs Charges:   Because we ship worldwide, we are unable to track customs charges for all locations.  It is your responsibility to know if your government will charge for items imported to your country and how much those charges may be.  Customs fees are NOT ours.

How long does shipping take?

Most of our bralettes and strappy bodysuits are in-stock and will be in the mail to you within a few business days.  There are some items in particular that frequently sell out and take a little longer.  Other items and larger orders will take about two weeks to reach you after you place your order.  If you place an order, you are acknowledging the wait time. If you cannot wait for two weeks delivery time, you may not want to place an order.

Where is the rest of my order?

Items may ship separately so that you receive your items as quickly as possible. Your shipping notifications will tell you what items are in each package.  Please wait the specified time before inquiring about the rest of your order.

I haven't received a shipping notification!

Your order begins processing within 24 hours after you place it.  Tracking is on all merchandise and if you did not receive a tracking number, that does not mean there isn't one or that your item has not shipped.  Tracking numbers are assigned right away but become available to you at different times during order processing and shipping.  Again, just because you did not receive a notification does not mean your item has not shipped. 

I want to cancel my order!

We will try to accommodate you but if processing time has passed, your item may need to be returned (if eligible) to receive a refund.  Please do not ask for cancellation after 24-48 hours after you have placed your order.  Delivery times can be up to two weeks and we may not be able to stop delivery 24-48 hours after your order has been placed.

Tracking shows my item was delivered but I do not have it!

In this case, you will need to call your local post office to arrange a redelivery or pick-up.  We cannot do this for you.  Items will be delivered USPS or Canada Post in most cases.

If tracking shows your item was delivered to the correct address, it will not be eligible for a refund.  Please take care to protect your mail, be watching for your item or have it delivered to a secure location as we will not be responsible for a stolen package once the post office declares it as delivered to the address you provided.

What is the best way to contact you?

The best way to contact us is by email at support@thebraletteco.com.  You can send messages over Facebook but we won't get to them as quickly as email. Our page is here:  https://www.facebook.com/thebraletteco

Now that we have those things straight...

Please know that we want you to love your items, we want them delivered as soon as possible, and we don't want any hiccups along the way either - same as you!  If something happens to your order, DON'T PANIC, we will get it corrected.  Please make sure your name and/or order number is clear so we can take a look at any issue before responding to you, it will be much more efficient for everyone this way!

Happy Shopping!  

 

Welcome to The Bralette Co.  Love, Your Team!