Returns and Exchanges

OUR RETURN POLICY AND PROCESS

Items eligible for return may be returned or exchanged when sent back within 14 days of receiving your purchase. Please understand that returns are not accepted for lingerie, beachwear or jewelry/accessories. Dresses are eligible for store credit only.

If we receive any returned item with signs of wear or disregard such as lint, human or animal hair, deodorant marks, perfume smell, etc., it will not be refunded. We may or may not send the item back to you. 

Returns are processed within 5-7 business days after your item(s) are delivered to us.

If your item is eligible for return, you also have the choice of receiving a 125% gift card of store credit instead.

 

HOW DO I SEND BACK AN ITEM?

If your item is eligible for return, please add a note inside your return mail with your name, and order number. Let us know if you would like a refund, or 125% store credit.

CAN I PURCHASE A RETURN SHIPPING LABEL?

No – we do not provide return labels.  

CAN I EXCHANGE MY ITEM(S)?

On eligible items, yes. Shipping charges to return items are at your expense. However, if the item is exchanged, we pay the shipping for your new item.  

MY ITEM WAS RETURNED TO SENDER

If your item is returned to sender or refused for any reason, your order will be restocked and you will be issued store credit. This will be minus the shipping charge. We do not process refunds for purchases that are returned to sender for any reason.

 

 ITEMS NOT ELIGIBLE FOR RETURNS OR EXCHANGES:

  • “Sale” Page Items
  • Lingerie
  • Beachwear
  • Jewelry/Accessories

WHERE DO I SEND MY RETURN?

Bralette Co – Returns
PO Box 965
Bothell WA  98041

This is the only address for returns. We recommend using USPS. For faster service, please email support@thebraletteco.com with your tracking number.

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

 
CONTACT US:

The best way to contact us is by email at support@thebraletteco.com.  You can send messages over Facebook but we won't get to them as quickly as email. Our page is here:  https://www.facebook.com/thebraletteco

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