Returns and Exchanges
What is your return policy?
Most items may be returned or exchanged when sent back within 14 days of receiving your purchase. Please understand that returns are not accepted for lingerie, beachwear and jewelry/accessories. If we receive any returned item with signs of wear or disregard such as lint, human or animal hair, deodorant marks, perfume smell, etc., it will not be refunded. We may or may not send the item back to you.
Please note that all items on the "SALE" page, are final sale. Coupon codes do not apply. Items are not returnable.
Please be aware returning merchandise will void discount codes. If the item is return eligible and purchased with a discount code, in some cases you may only receive store credit (the most common instance of this would be in the event you received a free item).
There will be a 35% restocking fee for returns of $100 or greater.
Shipping charges to return items are at your expense. However, if the item is exchanged, we pay the shipping for your new item.
We process returns regularly but please allow 5-7 days for your notification of such.
Please email or include a note with your return/exchange as to how we can help you but return policies will still apply regardless of any communications prior to.
Our email address is email@example.com.
If your item is eligible for returns and exchanges, you also have the choice of receiving a 120% gift card of store credit instead.
Address for returns is:
Bralette Co - Returns
PO Box 965
Bothell WA 98041
Customs Charges: Because we ship worldwide, we are unable to track customs charges for all locations. It is your responsibility to know if your government will charge for items imported to your country and how much those charges may be. Customs fees are NOT ours.
How long does shipping take?
Most of our bralettes and strappy bodysuits are in-stock and will be in the mail to you within a few business days. There are some items in particular that frequently sell out and take a little longer. Other items and larger orders will take about two weeks to reach you after you place your order. If you place an order, you are acknowledging the wait time. If you cannot wait for two weeks delivery time, you may not want to place an order.
Where is the rest of my order?
Items may ship separately so that you receive your items as quickly as possible. Your shipping notifications will tell you what items are in each package. Please wait the specified time before inquiring about the rest of your order.
I haven't received a shipping notification!
Your order begins processing within 24 hours after you place it. Tracking is on all merchandise and if you did not receive a tracking number, that does not mean there isn't one or that your item has not shipped. Tracking numbers are assigned right away but become available to you at different times during order processing and shipping. Again, just because you did not receive a notification does not mean your item has not shipped.
I want to cancel my order!
We will try to accommodate you but if processing has passed, your item may need to be returned (if eligible) to receive a refund. Delivery times can be up to two weeks and we may not be able to stop delivery after your order has been placed. Orders continue to process through weekends and holidays.
What happens if my order is returned to sender?
If an order is returned to sender, it is most likely due to an incorrect address or missing apartment number. Shipping labels are printed directly from the customer input on an order. If your package is returned to sender, please confirm the address with our support team (firstname.lastname@example.org), and we will resend that back out to you.
If it is unclaimed, we will process a store credit gift card. We do not process refunds for purchases that are returned to sender due to an incorrect address. Please be sure to double check your address on your order before placing.
Now that we have those things straight...
Please know that we want you to love your items, we want them delivered as soon as possible, and we don't want any hiccups along the way either - same as you! If something happens to your order, DON'T PANIC, we will get it corrected. Please make sure your name and/or order number is clear so we can take a look at any issue before responding to you, it will be much more efficient for everyone this way!