I ENTERED THE WRONG ADDRESS/COLOR/SIZE!
Please email us as soon as possible if you made a mistake. We will try to accommodate address updates, size/color change, but it is not guaranteed. This will depend on if your order has processed. Just because your order is not showing shipped, does not mean it has not processed.
I PLACED MY ORDER – NOW WHAT?
Your order begins processing within 24 hours. When shipped, you will receive a tracking number through USPS. Standard shipping takes about 2 weeks. If you place an order, you are acknowledging the wait time. If you cannot wait for two weeks delivery time, you may not want to place an order.
The Bralette Co. is not responsible for customs fees, import duties, taxes or any other charges.
CAN I CANCEL MY ORDER?
You can cancel your order within 24 hours of purchase for a refund. Orders will not be cancelled after 24 hours has passed.
ABOUT DISCOUNT CODES
Only one discount code may be used per order.
WHERE IS MY SHIPPING NOTIFICATION?
Your order begins processing within 24 hours after you place it. Tracking is on all merchandise and if you did not receive a tracking number, that does not mean there isn't one or that your item has not shipped. Tracking numbers are assigned right away but become available to you at different times during order processing and shipping.
WHERE IS THE REST OF MY ORDER?
Items may ship separately so that you receive your items as quickly as possible. Your shipping notifications will tell you what items are in each package. Please wait the specified time before inquiring about the rest of your order.
As we ship worldwide, we are unable to track customs charges for all locations. It is your responsibility to know if your government will charge for items imported to your country and how much those charges may be. We are not responsible for any customs fees, import duties, taxes or any other charges.
TRACKING SHOWS DELIVERED BUT I DO NOT HAVE MY ORDER?
In this case, you will need to call your local post office to arrange a redelivery or pick-up. We cannot do this for you. Items will be delivered USPS or Canada Post in most cases.
If tracking shows your item was delivered to the correct address, it will not be eligible for a refund. Please take care to protect your mail, be watching for your item or have it delivered to a secure location as we will not be responsible for a stolen package once the post office declares it as delivered to the address you provided.
LOST OR STOLEN PACKAGES:
If you believe your order was lost/stolen, as it shows delivered but you do not have it, you need to contact your local post office. Most of the time, they are holding it there for you.
Before we can process a reshipment, or store credit, we need to know what the post office declared happened with your order.
You must contact us within 14 days of the delivery date to be eligible for store credit or reship. Lost and/or stolen packages are not eligible for a refund. This will be processed as store credit or reshipment, depending on stock.
The best way to contact us is by email at email@example.com. You can send messages over Facebook but we won't get to them as quickly as email. Our page is here: https://www.facebook.com/thebraletteco